VoiceKey.IVR allows fast and reliable automatic customer verification via IVR without the need for contact center operators. It is an effective solution that lowers the workload for operators and reduces the cost of handling incoming calls.
When operators handle customers through a call center, each operator usually spends from a minute to two per client to confirm the caller’s identity using traditional methods of verification, such as password prompt, entering a PIN, etc. This approach leads to an increase in the cost of service for each client and in overall costs for the organization.
VoiceKey.IVR provides a cost-effective alternative featuring reliable, fully-automatic user authentication before any conversation with an operator takes place.