VoiceKey.IVR

VoiceKey.IVR allows fast and reliable automatic customer verification via IVR without the need for contact center operators. It is an effective solution that lowers the workload for operators and reduces the cost of handling incoming calls.

When operators handle customers through a call center, each operator usually spends from a minute to two per client to confirm the caller’s identity using traditional methods of verification, such as password prompt, entering a PIN, etc. This approach leads to an increase in the cost of service for each client and in overall costs for the organization.
VoiceKey.IVR provides a cost-effective alternative featuring reliable, fully-automatic user authentication before any conversation with an operator takes place.

Reduced time for authentication and secure verification for customers

VoiceKey.IVR provides a cost-effective alternative featuring reliable, fully-automatic user authentication before any conversation with an operator takes place. A VoiceKey.IVR system can reliably determine the verify of the caller and provide this verification directly to the operator workstation, greatly simplifying and speeding up the process of handling calls.

VoiceKey.IVR turns user verification into a quick, simple and practical process. For each incoming call, the IVR system automatically requests that the caller speak a passphrase in order to analyze the voice and compare it with a voice sample stored in the system.

• Cost-effectiveness

Verification of the client is performed automatically with no live operator

• Universality

Able to integrate with other VoiceKey solutions

• Scalability

Works with any size IVR system

• Speed

Only six seconds required to sign in

• Multilingual Operation

Responds to any language accurately

• Bank