VoiceKey.AGENT

Customers are demanding easier, faster, less cumbersome ways to authenticate access to critical financial, healthcare, and e-Commerce information. IT and security departments are requiring stronger, more complicated authentication methods to prevent fraud and abuse.

VoiceKey.AGENT solves both problems by using passive voice authentication, reducing the need for, or eliminating high strength passwords, PIN codes, secret questions, etc.

VoiceKey.AGENT uses voice biometrics to confirm customer identity during active calls with contact center agents.

VoiceKey.AGENT provides highest verification level by supporting both text-dependent and passive verification during call.

It adds a level of security to remote customer service. Passive verification  by voice is easy, fast and convenient for customers. Minimizes the risk of fraudulent activity on customer accounts

• Secure

  Adds a high level of security to remote customer service

• Fraudproof 

  Minimizes the risk of fraudulent activity on customer accounts

• Non-intrusive

  Verification by voice is easy, fast and convenient for customers

• Flexible

  Supports text independent verification

• Voice Biometric options:

  Continuous passive ID check. Identity verification by voice using spontaneous (unscripted) speech (text independent verification)

• Speaker change detection

  The call center agent confirms the identity of the caller throughout the call

• 3-in-1 biometric solution

• SaaS and server-based solutions

• SNR – 7 dB

• Speaker change detection

• Bank