VoiceKey.FRAUD

VoiceKey.FRAUD is a specialized solution for company security built on unique, patent-pending voice biometric technologies that search for and identify fraudsters among customers calling in to contact centers.

Traditional user verification technologies are cumbersome and don’t provide guaranteed results. They rely on personal information (passwords, access codes, security questions, etc.) that can be easily stolen by fraudsters and used for their own purposes. Companies and customers need more reliable protection.

With traditional methods, call center agents are limited to asking security questions and matching caller voice to client gender and age data. It is extremely difficult for them to ascertain whether they are speaking to actual clients or fraudsters. Caller verification by voice, on the other hand, is a reliable validation method, as every person’s voice is unique and cannot be stolen or forged.

• VoiceKey.FRAUD automatically detects fraudulent voices in incoming calls made to call centers and immediately notifies the operator and security services to take action. This approach protects both the organization and customers, saving them from the cost of fraud, as well as reducing the cost of processing recorded conversations by security service employees.

• Security 

Instantly notifies both operator and security services when a fraudster is detected

• Efficiency

Verification process takes just a few seconds

• Flexibility

Adaptable for both incoming and outgoing calls

• Versatility

Can be integrated with other VoiceKey solutions and with SpeechPro’s multichannel recording systems

• Scalability 

Affordable for small contact centers; effective for contact centers with thousands of agents

• Bank